Author Topic: RFO for outage Monday, August 14th  (Read 276 times)

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Offline Toruk Makto

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RFO for outage Monday, August 14th
« on: August 14, 2017, 11:31:04 pm »
 At approximately 00:15CDT on August 14, all services on the primary LearnNavi server failed with filesystem permission errors. SSH access was also disrupted.

 The reason for the outage was a typo in a chmod command inadvertently resetting the server root directory permissions incorrectly. A local console session was required to correct the permissions which further required an on-site presence at the Houston Internap data center.  After traveling to the site and obtaining local access, resolution was accomplished within 10 minutes. All apps and services were restored at 18:45CDT. Total outage time was 18.5 hours.

-Markì

Lì’fyari leNa’vi ’Rrtamì, vay set ’almong a fra’u zera’u ta ngrrpongu
Na'vi Dictionary: http://eanaeltu.learnnavi.org/dicts/NaviDictionary.pdf

Offline Ertew

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Re: RFO for outage Monday, August 14th
« Reply #1 on: August 16, 2017, 04:51:33 am »
Great to know that it's just access problem and no data are lost.
BTW I notice that IRC still working while forum and main page are down. What's the reason for that?
Any errors in spelling, tact or fact are transmission errors.

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Offline Tìlu

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Re: RFO for outage Monday, August 14th
« Reply #2 on: August 16, 2017, 06:57:33 am »
Great to know that it's just access problem and no data are lost.
BTW I notice that IRC still working while forum and main page are down. What's the reason for that?
Perhaps not hosted all on the same server/s that went down.  :-\ At least my thought until otherwise said.
Glad to hear it wasn't anything major though!

Offline Toliman

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Re: RFO for outage Monday, August 14th
« Reply #3 on: August 16, 2017, 07:50:17 am »
Glad to hear it wasn't anything major though!
This :)

Offline Tanri

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Re: RFO for outage Monday, August 14th
« Reply #4 on: August 16, 2017, 01:26:15 pm »
That's a nasty example of kxeyey ayzekwäyä ;)
Tìvawmìri txopu rä’ä si. Nrr!

Offline Toruk Makto

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Re: RFO for outage Monday, August 14th
« Reply #5 on: August 16, 2017, 01:38:31 pm »
Great to know that it's just access problem and no data are lost.
BTW I notice that IRC still working while forum and main page are down. What's the reason for that?

Ma Ertew, the IRC service is provided by multiple servers, so even if the LN node is down, there are a couple of others. Also, Teamspeak, Discord, Webex and the social media pages are diverse as well.  -M.

Lì’fyari leNa’vi ’Rrtamì, vay set ’almong a fra’u zera’u ta ngrrpongu
Na'vi Dictionary: http://eanaeltu.learnnavi.org/dicts/NaviDictionary.pdf

Offline Toruk Makto

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Re: RFO for outage Monday, August 14th
« Reply #6 on: August 16, 2017, 01:40:00 pm »
Great to know that it's just access problem and no data are lost.
BTW I notice that IRC still working while forum and main page are down. What's the reason for that?
Perhaps not hosted all on the same server/s that went down.  :-\ At least my thought until otherwise said.
Glad to hear it wasn't anything major though!

Srane, you are precisely correct!   :D

Lì’fyari leNa’vi ’Rrtamì, vay set ’almong a fra’u zera’u ta ngrrpongu
Na'vi Dictionary: http://eanaeltu.learnnavi.org/dicts/NaviDictionary.pdf

Offline `Eylan Ayfalulukanä

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Re: RFO for outage Monday, August 14th
« Reply #7 on: August 24, 2017, 11:26:00 pm »
I see I missed some excitement while I was out of town. Glad to hear it was easily fixed.

Ma Tanri, sunu oeru lu san kxeyey ayzekwäyä ;)

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Offline lea89

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Re: RFO for outage Monday, August 14th
« Reply #8 on: September 21, 2017, 02:28:46 am »
Thank you for the information.
I was already afraid that the domain has expired.
I recently found this forum and it would be devastating information
Jaki preparat usuwa toksyny i czyści organizm? Jeśli jesteś ciekawy zapraszam.

 

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