Author Topic: Cannot add pictures to the gallery  (Read 3583 times)

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Offline Vawmataw

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Cannot add pictures to the gallery
« on: October 20, 2018, 09:08:36 pm »
Hello,

I tried to upload a picture in the gallery and I get an error 520. It's strange because the picture meets the requirements in terms of size and dimensions. Can a Techniker inform us about what is going on?
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Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #1 on: October 21, 2018, 07:31:20 am »
Did you try uploading that image again?

Edit:
File size limitations has not been changed. For the gallery, the maximum image file size is 50MB and for the attachment it is 10MB per file / 30MB per post.
I'll do some upload tests.
« Last Edit: October 21, 2018, 07:49:12 am by Tìtstewan »

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Offline Ertew

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Re: Cannot add pictures to the gallery
« Reply #2 on: October 21, 2018, 07:55:44 am »
I had similar problem yesterday. I attached 8MB pdf to post. The result was cloudflare error:
Quote
Error 524 Ray ID: 46d3debf9ea92b1b • 2018-10-21 12:54:35 UTC
A timeout occurred
Any errors in spelling, tact or fact are transmission errors.

Hi! I'm a signature virus. Copy me into your signature to help me spread.

Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #3 on: October 21, 2018, 08:00:20 am »
It seems to be a server error:
Critical error: Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Edit: I've got a blank page when I've tried to upload a 60kb 4096px X 4096px test image.
I'll get with Seze about this.
« Last Edit: October 21, 2018, 08:11:27 am by Tìtstewan »

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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #4 on: October 21, 2018, 08:12:33 am »
Did you try uploading that image again?
Yes, and a smaller version of it.

For the gallery, the maximum image file size is 50MB and for the attachment it is 10MB per file / 30MB per post.
The size of my file was 2MB. It's not the problem.
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Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #5 on: October 21, 2018, 08:17:57 am »
From the forum software site, there is no problem, I guess, something is weird on the server site. :-\
I'll check the server logs later.

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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #6 on: October 21, 2018, 08:23:59 am »
Another detail, when I tried to upload it via the "bulk add pictures" feature, the progress bar froze at 100%.
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Offline Seze

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Re: Cannot add pictures to the gallery
« Reply #7 on: October 21, 2018, 11:25:01 am »
Testing attachment upload


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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #8 on: October 21, 2018, 11:35:51 am »
I got an error 520 in the gallery, and an error 504 when I tried to attach a pdf file to this post.
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Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #9 on: October 21, 2018, 11:37:52 am »
test upload

Edit, It work from my Ubuntu VM.

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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #10 on: October 21, 2018, 11:51:32 am »
test
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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #11 on: October 21, 2018, 11:53:52 am »
I've just tested a 382 KB picture and it doesn't work
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Re: Cannot add pictures to the gallery
« Reply #12 on: October 21, 2018, 11:56:55 am »
upload test with a small file:
31,6kB
100x100px
« Last Edit: October 30, 2018, 05:17:04 am by Tìtstewan »

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Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #13 on: October 21, 2018, 11:59:51 am »
I've just tested a 382 KB picture and it doesn't work
I just did check the attachment settings: 10240kB is set as max file size.
« Last Edit: October 31, 2018, 11:31:44 pm by Tìtstewan »

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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #14 on: October 21, 2018, 12:05:36 pm »
10240 is greater than 32 :-\
I sent you these pictures via Discord:


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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #15 on: October 31, 2018, 08:42:52 pm »
So Melìsa can upload pictures but not me
That's really strange and I hope this will be solved

Edit: ERR_SPDY_PROTOCOL_ERROR on Chrome

Doesn't work on IE
« Last Edit: October 31, 2018, 08:55:02 pm by Vawmataw »
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Re: Cannot add pictures to the gallery
« Reply #16 on: October 31, 2018, 10:30:07 pm »
I just did some more upload tests:
Attachments:
Code: [Select]
test_image_240_135.jpg 56623 B -- works
test_image_960_540_100kb.jpg 94195 B  -- failed
test_image_960_540_64kb.jpg 64493 B  -- failed
test_image_384_216.jpg 100861 B  -- failed
test_image_1280_720_50kb.jpg 49153 B -- works
test_img_4096_3550.jpg 55511 B -- works

It seems to be a kind of 64kb file size limit on the system.
With larger files, FireFox will show following issue:
Code: [Select]
Secure Connection Failed

An error occurred during a connection to forum.learnnavi.org.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

EDIT: and this will appear in the forum's error log:
Code: [Select]
Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.

EDIT 2:
As for the gallery seems to be a limit of 64kb, too.

Really interesting.
« Last Edit: October 31, 2018, 11:44:25 pm by Tìtstewan »

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Offline Vawmataw

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Re: Cannot add pictures to the gallery
« Reply #17 on: November 01, 2018, 05:36:55 pm »
hrhpeu
Thanks for having found the problem
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Offline Tìtstewan

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Re: Cannot add pictures to the gallery
« Reply #18 on: November 03, 2018, 10:31:05 pm »
test upload

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Offline Seze

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Re: Cannot add pictures to the gallery
« Reply #19 on: November 03, 2018, 10:32:30 pm »
Testing attachment upload


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