Cannot add pictures to the gallery

Started by Vawmataw, October 20, 2018, 09:08:36 PM

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

Vawmataw

Hello,

I tried to upload a picture in the gallery and I get an error 520. It's strange because the picture meets the requirements in terms of size and dimensions. Can a Techniker inform us about what is going on?
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan

#1
Did you try uploading that image again?

Edit:
File size limitations has not been changed. For the gallery, the maximum image file size is 50MB and for the attachment it is 10MB per file / 30MB per post.
I'll do some upload tests.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Ertew

I had similar problem yesterday. I attached 8MB pdf to post. The result was cloudflare error:
QuoteError 524 Ray ID: 46d3debf9ea92b1b • 2018-10-21 12:54:35 UTC
A timeout occurred
Any errors in spelling, tact or fact are transmission errors.

Hi! I'm a signature virus. Copy me into your signature to help me spread.

Tìtstewan

#3
It seems to be a server error:
Critical error: Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Edit: I've got a blank page when I've tried to upload a 60kb 4096px X 4096px test image.
I'll get with Seze about this.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Vawmataw

Quote from: Tìtstewan on October 21, 2018, 07:31:20 AM
Did you try uploading that image again?
Yes, and a smaller version of it.

Quote from: Tìtstewan on October 21, 2018, 07:31:20 AMFor the gallery, the maximum image file size is 50MB and for the attachment it is 10MB per file / 30MB per post.
The size of my file was 2MB. It's not the problem.
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan

From the forum software site, there is no problem, I guess, something is weird on the server site. :-\
I'll check the server logs later.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Vawmataw

Another detail, when I tried to upload it via the "bulk add pictures" feature, the progress bar froze at 100%.
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Seze

Testing attachment upload


Learn Na'vi Mobile App - Now Available

Vawmataw

I got an error 520 in the gallery, and an error 504 when I tried to attach a pdf file to this post.
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan

test upload

Edit, It work from my Ubuntu VM.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Vawmataw

Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Vawmataw

I've just tested a 382 KB picture and it doesn't work
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan

#12
upload test with a small file:
31,6kB
100x100px

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Tìtstewan

#13
Quote from: Vawmataw on October 21, 2018, 11:53:52 AM
I've just tested a 382 KB picture and it doesn't work
I just did check the attachment settings: 10240kB is set as max file size.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Vawmataw

10240 is greater than 32 :-\
I sent you these pictures via Discord:


Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Vawmataw

#15
So Melìsa can upload pictures but not me
That's really strange and I hope this will be solved

Edit: ERR_SPDY_PROTOCOL_ERROR on Chrome

Doesn't work on IE
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan

#16
I just did some more upload tests:
Attachments:
test_image_240_135.jpg 56623 B -- works
test_image_960_540_100kb.jpg 94195 B  -- failed
test_image_960_540_64kb.jpg 64493 B  -- failed
test_image_384_216.jpg 100861 B  -- failed
test_image_1280_720_50kb.jpg 49153 B -- works
test_img_4096_3550.jpg 55511 B -- works


It seems to be a kind of 64kb file size limit on the system.
With larger files, FireFox will show following issue:
Secure Connection Failed

An error occurred during a connection to forum.learnnavi.org.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.


EDIT: and this will appear in the forum's error log:
Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.


EDIT 2:
As for the gallery seems to be a limit of 64kb, too.

Really interesting.

-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Vawmataw

hrhpeu
Thanks for having found the problem
Fmawn Ta 'Rrta - News IN NA'VI ONLY (Discord)
Traducteur francophone de Kelutral.org, dict-navi et Reykunyu

Tìtstewan


-| Na'vi Vocab + Audio | Na'viteri as one HTML file | FAQ | Useful Links for Beginners |-
-| Kem si fu kem rä'ä si, ke lu tìfmi. |-

Seze



Learn Na'vi Mobile App - Now Available